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Last Update: 04:16 GMT, Wednesday, Nov. 25, 2009

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Question and Answer Details

Name of Questioner

Amanda   - Argentina

Title

Return Policy from an Islamic Perspective

Question

Many stores in America have a merchandize return policy. They allow their customers to return the merchandize within one month (and some up to three months) with full refund, even if the item was used. There are some people who misuse this policy. They buy some items with the intention to return them after use within that period. What is the Islamic ruling on this?

Date

13/Oct/2002

Topic

Transactions & Contracts

Answer

In The Name of Allah, Most Gracious, Most Merciful.

All praise and thanks are due to Allah, and peace and blessings be upon His Messenger.


Dear questioner, thanks for having confidence in us, and we hope our efforts, which are purely for Allah's Sake, meet your expectations.

In his response to the question, Dr. Muzammil Siddiqi, former president of the Islamic Society of North America, states the following:

"In Islam it is permissible for the buyer to make a condition that he will return the merchandize if not satisfied within a mutually agreed time. This is known in Fiqh as ‘Khiyar Ash-shart.
It is reported in a Hadith that the Prophet, peace and blessings be upon him, said, “When you buy something, say to the seller, ‘No deception.’ Then you have a choice for three days either to keep the item or return it to the seller.” (Reported by Ibn Majah).

The jurists maintain that the seller can extend this period. If the seller agrees to take it back after use also, it is his choice. So basically there is nothing wrong in this transaction as long as it is mutually agreed to by the buyer and seller. However, it is un-ethical to misuse this option. It should be used only if one is not satisfied with the item for some reason. One should not buy the item with the intention of using and then returning, because that is not the purpose of this option.

We should also keep in mind that for big stores this is a kind of advertisement. In this way they attract many customers. So the more the customer misuse this policy, the more the merchants will charge. And finally it is the customers that will end up paying for every thing."

The above quotation is excerpted with slight modifications from www.pakistanlink.com

If you have any further questions, please don't hesitate to write back!

May Allah guide you to the straight path, and guide you to that which pleases Him, Amen.

Allah Almighty knows best.

 

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